Shipping policy
Shipping Policy
Thank you for shopping with KNETIC FLOW. We offer tracked shipping to the United States and select international destinations.
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
United States Shipping
- Shipping cost: Free
- Estimated delivery: 7–14 business days
International Shipping
- Shipping cost: $4.00
- Estimated delivery: 7–15 business days
International delivery times may vary depending on the destination country, local customs processing, and carrier conditions.
Tracking Your Order
Tracking information may take 24–72 hours to update after your shipping confirmation has been sent.
You can track your order through our Track Your Order page using your tracking number or your order number and email address.
Customs, Duties, and Taxes
International customers may be responsible for customs duties, import taxes, or other fees charged by their country. These charges are not included in the product or shipping price and are the customer’s responsibility.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if you need to correct your address.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Delayed or Missing Packages
Delivery estimates are not guaranteed and may be affected by customs, carrier delays, weather, holidays, or other circumstances outside our control.
If your tracking information has not updated for more than 72 hours, please contact us with your order number.
If we cannot ship within the stated timeframe, we will notify the customer and provide the option to accept the delay or cancel the unshipped order for a refund, as required by applicable law.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
- Check around your property and with household members or neighbors.
- Confirm that the shipping address on your order is correct.
- Contact the shipping carrier for additional delivery information.
- Contact us if you still need assistance.
Contact Us
For shipping questions, contact us through our Contact page and include your full name and order number.
